Twitter Tried to Curb Abuse. Now It Has to Handle the Backlash - 2018-01-16
Conservative activist James O'Keefe has returned. In a series of illicitly filmed videos with current and former Twitter employees, the right-wing provocateur claims to have exposed partisan bias at the social network. The offensive may have been inevitable. While O'Keefe's Project Veritas has mostly focused on the media and liberal institutions, recent moves by platforms like Twitter, Facebook, and YouTube to more aggressively moderate user content have left them exposed them to this exact sort of attack.
The Project Veritas videos, filmed without apparent awareness or consent, show a range of selectively edited insights from inside Twitter. One engineer for the company says that Twitter would theoretically comply with a Department of Justice investigation into Trump's Twitter account. Another video shows a series of current and former employees explaining "shadowbans," a practice by which Twitter will sometimes make it more difficult to find and view a user's tweets, rather than banning that person outright. And a third, released Monday, explains how the company tracks user behavior and screens direct messages for prohibited content, like porn spammers and unsolicited dick pics.
Many of the employees filmed used sensational language, but they also thought they were talking candidly to strangers at a bar. It's not exactly unusual to embellish your job—and to elide its nuances—to a potential new friend or romantic interest.